Refund policy
Returns & Refunds
We want you to love what you buy from Marks Trading Company. If something isn't right, here's how returns work for online orders.
What can be returned
Unopened, unused non-food items, such as tea accessories, serving pieces, and gift items, can be returned within 30 days of delivery or pickup, in their original packaging with proof of purchase.
What can't be returned
For food safety, we can't accept returns on food or other perishable items. We also can't accept returns on:
- Special orders and custom products, including custom-labeled popcorn
- Sale items
- Gift cards
Damaged, defective, or wrong items
If your order arrives damaged or you received the wrong item, including food, contact us within 7 days of delivery with your order number and a photo. We'll make it right with a replacement or a refund, and you won't pay return shipping.
How to start a return
Email info@themarkstradingcompany.com or call 517-759-9934 before sending anything back. Items returned without an approved request can't be accepted. Approved returns go to:
Marks Trading Company, 142 N. Main St., Adrian, MI 49221
Return shipping
Unless the return is due to our error, return shipping costs are the customer's responsibility. Original shipping charges are not refunded.
Refunds
Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it.
Questions?
Call 517-759-9934 or email info@themarkstradingcompany.com.